FAQ

Some things you may wish to know!

Do you take custom orders?

Yes I am very happy to make custom orders. See something you like in a necklace, but you prefer a bracelet in the same style? Got a piece of sentimental jewellery you would like to re-purpose..get in touch, or I can set images of your choice under glass

When will I receive my order?

All items are posted using Royal Mail 1st class post. If you order is over £40 I will send via recorded delivery. If you prefer next day delivery please click on the Delivery Options on the products page and add this to your cart.

What about international orders?

International orders will be sent via Royal Mail standard airmail. Delivery times vary but average around 2-3 weeks, depending on the time of year and other issues such as weather which can affect delivery times. International orders outside of the EU may incur customs charge over which I have no control

What about payment?

Payment can be taken with any major visa/debit/mastercard

Payment are securely made via paypal, using SSL, encrypting your private financial date

You DO NOT need a paypal acount, but may use it if you have one

If you prefer to pay via cheque please contact me directly on the contact us page

Do you accept returns?

Yes of course. Please contact me for any queries and I will be happy to help. A full refund will be given on receipt of goods, but you must pay return postage costs.

What does the term "vintage" mean when used on a product listing?

Most of the vintage items I use in the making of my jewellery are from old factory stock. This means essentially they are what is known as "new-old stock", and these items have been warehoused for many years. Mostly I source this items from the USA, and they were largely originally produced in West Germany or Japan from the 1950s onwards. I love using these items, as the provide an element of vintage styling impossible to replicate with new supplies. Please note some of these items may show signs of ageing, which I feel adds to the vintage appeal, but please bear in mind when purchasing.

What does the term "raw brass" mean when used on a product listing?

Brass in one of my favourite materials to use in my designs. Whether new or vintage, it is nickel free and does not tarnish in the same way as plated items. Brass will develop a patina over time, but can be cleaned with a silver polishing cloth or good old Brasso

How best to care for Emily Loves Vintage jewellery?

Gold or silver plated items will tarnish over time, but you can prolong their lifespan by

A. Never wearing jewellery while swimming or in the shower

B. Removing jewellery before sleepy time

C. Never spray perfume, hairspray etc on or near the jewellery

D. When not in use store in ziplock bags, or a jewellery box.